Person, Clothing, Apparel, Shirt, People, Pants, White Board

Services procurement, also known as statement of work, is a significant and growing spend area within enterprise organizations. According to a SIA, SOW spend exceeded US $500 billion in 2019 and is expected to grow 40% over the next five years.

This large and critical third-party talent spend often is not properly addressed, with companies continuing to allow poor practices and mismanagement. A vast opportunity to unleash both new commercial and strategic value awaits, yet it somehow is left mostly unregulated or at best given a quick cursory glance. Why so?

Most people in this space would like to address and action this lucrative and uncontrolled spend, with a common question thrown my way being “How can I go about this?”

From my experience in the SOW services procurement space, the failure to address this uncontrolled spend stems from these core issues:

1. A lack of a clear mandate and sponsorship from the C-suite. There is no clear procurement narrative that articulates a strong enough value proposition and a strategic game plan for the business to focus and understand. The voices of the technical leaders and the chief information officer (CIO) often oppose such programs, due to it not being focused and clearly understood. Additionally, and especially if the business environment is producing reasonable margins, executives feel no need to gain a unified consensus and see no fundamental need to change.

2. How it is framed. Many try to frame the need for services procurement in terms of the type of worker, trying to gain compliance, legal risk mitigation, etc., but these results are generated out of a successfully deployed and managed program at large and should not be the basis of an argument in favor of managing SOW. It is better to frame it as to the value and insight it provides, which leads to a better way for you to procure and deliver the work — and this resolves point one above.

PREMIUM CONTENT: Workforce Solutions Webinar – Best Practices to Deliver Direct Sourcing

3. Behavior is a hard area to address. Fundamentally, you are seeking to change long-held behaviors and relationships that business leaders have across the organization and industry. We have all heard “I need to use such and such as they were great on the last project,” or, “I have used these resources/suppliers in my last project and need them as they are the only ones who will get this delivered.” You start to gain insight into this resistance. Key ways to address it are:

  • Establishing a strong services procurement program via the appropriate technology,
  • Strong leadership, governance and adherence in addressing the demand signals via the services procurement program, and
  • Developing a close working relationship and aligning with the business stakeholder.

4. Who owns this space? Often services procurement and contingent labor do not have a “home” — it feels like an orphaned child. It may be buried in people and culture or talent management department, finance or even under a delivery lead in the CIO’s group. What works well is for services procurement to be within the procurement function, driven by strong, talented leadership coupled with a strong mandated C-Suite executive sponsor.

Services procurement typically lacks strong expert leadership and with no clearly defined strategy to address this valuable asset, it becomes a poor, distant third element to workforce and talent management. Behavioral change needs to be driven by strong and deep leadership expertise as well as investment in key talent and technology to allow for a constructive change to be made.

For those who have broken the resistance even partially, the benefits are great as this is an untapped commercial gold mine as well as extraordinarily rich source of talent data that delivers exponentially into the business’ whole human talent ecosystem.

I would like to hear your resistance stories as well as success stories. The more we can learn from each other, the greater the success of unleashing services procurement as a strategic weapon.

Read more >


Person, Text, Face, Id Cards, Document, Paper, Crowd
Meet Drew Golin, Chief Executive Officer - Shiftfillers

Shiftfillers' CEO has one of those journeys that inspire us to success.  Drew Golin has exemplified servant leadership throughout his life, starting with his education at Temple University in Philadelphia....

Read more >
Person, Face, Crowd, Female, Blonde, Teen, Kid, Girl, Woman, Text
Meet Rod Smyth, President - Shiftfillers

Innovation runs in the blood of Shiftfillers' President. Born and raised in Dublin, Ireland, Roderick Smyth consistently lives up to his famous compatriot Oscar Wilde's saying that "true progress is...

Read more >
Blonde, Person, Female, Woman, Teen, Girl, Face, Text, Smile, Hair
Meet Karen Febus, Chief Operating Officer - Shiftfillers

Whether it’s running a race or running a successful business, the Shiftfillers' COO knows how to reach goals like no other. Avid runner Karen Febus studied business and finance at...

Read more >

Current opportunities to join us

Warehouse Associate Various shifts from $17.00 per hour + bonus New Albany, IN Sazerac_New_Albany_IN 11b9fea5-a15a-4cf8-8d95-4ef8764efaeb New Albany Indiana United States 707 Pillsbury Lane, New Albany, Indiana, United States, 47150 Join Shiftfillers and become part of the dedicated team that gets products and orders ready for our client’s customers. You will be processing, preparing, picking, packing and shipping customer orders. If you like a fast-paced, physical position t...
Production Associate Perm. with benefits $18 per hour 2:30 P.M. Start. JELD-WEN Ludlow, VT Direct_Hire 879103 Ludlow Vermont United States Ludlow, Vermont, United States Role overview Preparation of frames and jambs used in the pre-hanging process Prepare, machine, and hang wood and fiberglass doors Use pneumatic and hand tools to assemble door units Learn the operation of the production line machinery Palletize, ...
Production Associate Perm. with benefits $18 per hour 2:30 P.M. Start. JELD-WEN. N. Springfield, VT Direct_Hire 879106 Springfield Vermont United States North Springfield, Springfield, Vermont, United States Role overview Preparation of frames and jambs used in the pre-hanging process Prepare, machine, and hang wood and fiberglass doors Use pneumatic and hand tools to assemble door units Learn the operation of the production line machinery Palletize, ...
Production Associate Perm. with benefits $15.45 per hour 4:00 P.M. Start. JELD-WEN Cincinnati (West Chester), OH Direct_Hire 879094 West Chester Township Ohio United States West Chester Township, Ohio, United States Role overview Preparation of frames and jambs used in the pre-hanging process Prepare, machine, and hang wood and fiberglass doors Use pneumatic and hand tools to assemble door units Learn the operation of the production line machinery Palletize, ...
Production Associate (Windows) Perm. with benefits $19.50 - $21 per hour 3:30 P.M. Start JELD-WEN Grinnell, IA. Direct_Hire 878705 Grinnell Iowa United States Grinnell, Iowa, United States Role overview Preparation of frames and jambs used in the pre-hanging process Prepare, machine, and hang wood and fiberglass doors Use pneumatic and hand tools to assemble door units Learn the operation of the production line machinery Palletize, ...
Electronic Technician Full time with benefits $20 - $23 per hour Start 7:00 A.M – 3:30 P.M Schlumberger Sugar Land, TX. Direct_Hire 878122 Sugar Land Texas United States Sugar Land, Texas, United States, 77478 Perform technical duties in one of the functional areas: electronic, mechanical, or systems. Completes tests, measurements, operations, or process controls that are usually routine in nature, and very few nonstandard situations occur. Analyzes dat...
Mechanical Technician Full time with benefits $19 - $21 per hour Start 7 A.M. – 3:30 P.M. Schlumberger Sugar land, TX. Direct_Hire 878110 Sugar Land Texas United States Sugar Land, Texas, United States, 77478 Perform technical duties in one of the functional areas: electronic, mechanical, or systems. Completes tests, measurements, operations, or process controls that are usually routine in nature, and very few nonstandard situations occur. Analyzes dat...
Electrical Assembler Full time with benefits $20 - $23 per hour Start 7:00 A.M – 3:30 P.M Schlumberger Sugar Land, TX. Direct_Hire 878109 Sugar Land Texas United States Sugar Land, Texas, United States, 77478 Perform technical duties to support manufacturing activities to the functional areas: electronic, mechanical, or systems. Analyzes and ensures the product, process meets standards. Troubleshoot and resolve products, processes related to assemblies...
Production Associate (Windows) Perm. with benefits $19.50 - $21 per hour 6:00 A.M. Start JELD-WEN Grinnell, IA. Direct_Hire 876858 Grinnell Iowa United States Grinnell, Iowa, United States Role overview Preparation of frames and jambs used in the pre-hanging process Prepare, machine, and hang wood and fiberglass doors Use pneumatic and hand tools to assemble door units Learn the operation of the production line machinery Palletize, ...
Production Associate Perm. with benefits $18 per hour 4:00 A.M. Start. JELD-WEN. N. Springfield, VT Direct_Hire 876852 Springfield Vermont United States North Springfield, Springfield, Vermont, United States Role overview Preparation of frames and jambs used in the pre-hanging process Prepare, machine, and hang wood and fiberglass doors Use pneumatic and hand tools to assemble door units Learn the operation of the production line machinery Palletize, ...
-->