Pc, Computer, Electronics, Laptop, Person, Computer Keyboard, Hardware, Keyboard, Computer Hardware

Over 15 years of practicing vendor neutrality has recently got me wondering if it’s still necessary. Here’s how it played out in my journey.

In 2005, I got a job managing the contingent workforce for a large healthcare benefits company.  Managed services was a new concept to me, and vendor management systems were not commonly available. The staffing company that previously led the program handed us a stack of papers as they walked out the door and mumbled, “Here’s the history of the program.” Scrambling to understand what we’d just walked into, we immediately began to establish ourselves as key advisors to our client sponsor, implement operational processes and create a supplier program based on vendor neutrality. We wanted to maintain a fair and level playing field for the program, the client and the suppliers. This meant having one unalterable contract with terms that did not favor one supplier over another. And this worked for a long time.

In 2012, we implemented a VMS tool for the program and added protocols to ensure vendor neutrality,  such as establishing distribution lists, managing supplier performance, limiting contact with hiring managers and sending out requisitions to suppliers at the exact same time. It was a well-oiled machine  that elevated our MSP reputation in the marketplace. Suppliers liked working with us to a large degree. Of course, there were those that wanted exclusive opportunities and manager relationships, but our thinking at the time was that it was the MSP’s responsibility to have a fair and equitable program while also removing operational tasks from the hiring manager’s plate. We were in charge of ensuring jobs got filled on time with qualified candidates at the lowest cost. Many MSPs operated this way.

PREMIUM CONTENT: Largest Staffing Firms in the United States: 2022 Update

Eventually, as MSPs matured and client program models evolved, MSPs began creating groups dedicated to evaluating suppliers. Who were the best partners? How many programs were they in? Diversity players were identified, but processes around manager contact, distribution fairness, contract terms and so on remained the same. And for the most part, they still remain today.

But given the lay of the staffing industry, is vendor-neutrality an unavoidable requirement?

The US staffing industry alone has over 28,000 suppliers in its ecosystem. Are they all created equally? Should niche providers have direct access to managers? Should diverse companies get a head start on orders? Is it wrong to value your top performers over lower-performing ones? With technologies changing at a rapid pace, do IT partners need to have live discussions with key stakeholders to find the right candidate?

Consider this: If the spirit of the program is to fill jobs on time with the most qualified candidate at the lowest cost, then the supplier you use needs to be the one who will do just that. You want the best supplier working on your orders, and the only way to get the best is to open your program and allow for the superstars to shine. The old saying, “Life isn’t fair,” may be the answer to whether vendor neutrality is still necessary.

Read more >


Person, Text, Face, Id Cards, Document, Paper, Crowd
Meet Drew Golin, Chief Executive Officer - Shiftfillers

Shiftfillers' CEO has one of those journeys that inspire us to success.  Drew Golin has exemplified servant leadership throughout his life, starting with his education at Temple University in Philadelphia....

Read more >
Person, Face, Crowd, Female, Blonde, Teen, Kid, Girl, Woman, Text
Meet Rod Smyth, President - Shiftfillers

Innovation runs in the blood of Shiftfillers' President. Born and raised in Dublin, Ireland, Roderick Smyth consistently lives up to his famous compatriot Oscar Wilde's saying that "true progress is...

Read more >
Blonde, Person, Female, Woman, Teen, Girl, Face, Text, Smile, Hair
Meet Karen Febus, Chief Operating Officer - Shiftfillers

Whether it’s running a race or running a successful business, the Shiftfillers' COO knows how to reach goals like no other. Avid runner Karen Febus studied business and finance at...

Read more >

Current opportunities to join us

Warehouse General Labor Associate Start 3:00 p.m. $17.50 hourly Same day pay PPG Greenville Greenville_SC Staffing Contracts MN388494221Aug Greenville South Carolina United States 101 Milledge Rd, Greenville, South Carolina, United States, 29605 Join Shiftfillers and become part of the dedicated team that gets products and orders ready for our client’s customers. You will be processing, preparing, picking, packing, and shipping customer orders. If you like a fast-paced, physical position ...
Sitdown Forklift Operator Start 7:00 a.m. $17.00 hourly Same day pay + Bonus Sazerac New Albany New Albany_IN Staffing Contracts MN57258282Aug New Albany Indiana United States 707 Pillsbury Ln, New Albany, Indiana, United States Join Shiftfillers and become part of the dedicated team that gets products and orders ready for our client’s customers. You will be processing, preparing, picking, packing and shipping customer orders. If you like a fast-paced, physical position t...
Ouvrier Usine Start 11:00 p.m. $23.00 hourly Sazerac Montreal Montreal_QC Staffing Contracts MN74489155Aug Montreal Quebec Canada 950 Chem. des Moulins, Montreal, Quebec, Canada, H3C 3W5 Conducteur de chariot élévateur avec expérience et permis Rejoignez Shiftfillers et faites partie de l'équipe dédiée qui prépare les produits et les commandes pour les clients de nos clients. Vous traiterez, préparerez, ramasserez, emballerez et e...
Packaging Technician Start 11:00 p.m. $23.00 hourly Sazerac Montreal Montreal_QC Staffing Contracts MN53622555Aug Montreal Quebec Canada 950 Chem. des Moulins, Montreal, Quebec, Canada, H3C 3W5 Join Shiftfillers and become part of the dedicated team that gets products and orders ready for our client’s customers. You will be processing, preparing, picking, packing and shipping customer orders. If you like a fast-paced, physical position t...
Production Associate Start 7 p.m. 4 days $18.00 inc shift bonus hourly Plus weekend bonuses & same day pay HelloFresh Irving Irving_TX Staffing Contracts MN404873726Aug Irving Texas United States 2700 Market St, Irving, Texas, United States Join Shiftfillers and become part of the dedicated team that gets products and orders ready for our client’s customers. You will be processing, preparing, picking, packing and shipping customer orders. If you like a fast-paced, physical position t...
Production Associate Start 7 a.m. 4 days $16.50 inc shift bonus hourly Plus weekend bonuses & same day pay HelloFresh Irving Irving_TX Staffing Contracts MN113947726Aug Irving Texas United States 2700 Market St, Irving, Texas, United States Join Shiftfillers and become part of the dedicated team that gets products and orders ready for our client’s customers. You will be processing, preparing, picking, packing and shipping customer orders. If you like a fast-paced, physical position t...
Manufacturing Technician Start 2:30 p.m. $19.00 hourly Same day pay Herbalife Lake Forest Lake Forest_CA Staffing Contracts MO432638217Aug Lake Forest California United States 20481 Crescent Bay Dr, Lake Forest, California, United States, 92630 Join Shiftfillers and become part of the dedicated team that gets products and orders ready for our client’s customers. You will be processing, preparing, picking, packing and shipping customer orders. If you like a fast-paced, physical position t...
Material Handlers Start 1st shift $16.50 hourly Same day pay Sealed Air Louisville Louisville_KY Staffing Contracts MN319662520Aug Louisville Kentucky United States 7665 National Turnpike, Louisville, Kentucky, United States, 40214 Join Shiftfillers and become part of the dedicated team that gets products and orders ready for our client’s customers. You will be processing, preparing, picking, packing and shipping customer orders. If you like a fast-paced, physical position t...
Material Handlers Start 2nd shift $18.50 hourly Same day pay Sealed Air Louisville Louisville_KY Staffing Contracts MN106206520Aug Louisville Kentucky United States 7665 National Turnpike, Louisville, Kentucky, United States, 40214 Join Shiftfillers and become part of the dedicated team that gets products and orders ready for our client’s customers. You will be processing, preparing, picking, packing and shipping customer orders. If you like a fast-paced, physical position t...
Material Handlers Start 3rd shift $18.25 hourly Same day pay Sealed Air Louisville Louisville_KY Staffing Contracts MN56241520Aug Louisville Kentucky United States 7665 National Turnpike, Louisville, Kentucky, United States, 40214 Join Shiftfillers and become part of the dedicated team that gets products and orders ready for our client’s customers. You will be processing, preparing, picking, packing and shipping customer orders. If you like a fast-paced, physical position t...