Text

You may be wondering, what exactly is soft collections?  In summary, it is a process used during the accounts receivable management process with the goal of being paid while maintaining the customer relationship.

As the owner of a staffing agency, one of your priorities is developing relationships with your customers. You get to know their companies inside and out — including their goals, needs and challenges — to fill their staffing requirements. Cultivating relationships continues even if your customers don’t pay your invoices on time. You can call these customers and find out what their situation is and hopefully work with them to avoid needing to move to a more formal debt collection process.

PREMIUM CONTENT: US Staffing Industry Forecast: September 2021 Update

Three ways a soft collections process benefits your relationship with your customers:   

1. Enhancing Relationships. A soft collections process enhances your relationships with customers. Having a personal relationship shows customers you understand, accept and empathize with them. You customize how you treat them in order to meet their needs. This includes troubleshooting any issues they may have with keeping current on payments to your company. Because you have established relationships, it’s easier to talk with customers who are late with their invoice payments.

2. Humanizing the Collections Process. Utilizing a soft collections approach and treating customers as valued partners increases your odds of getting paid. It’s critical that you remain calm when talking with these customers. Speak in a sympathetic, understanding manner. Ask questions to determine why your customers didn’t pay. In many cases, they forgot, or they could have cashflow problems or other issues. Find out what you can do to make things easier for your customers. Perhaps you can set up a payment plan or provide other repayment options. Continue to provide excellent customer service throughout the process.

3. Maintaining Your Brand. Treating customers with respect throughout the soft collections process is essential for your brand. You need to provide top-notch service every step of the way. Everyone deserves to feel valued, even if they didn’t pay their invoices on time. Focusing on the customer’s relationship makes the process more pleasant. Because your customers want to work with you, they see you as a valued business partner. As a result, they do what they can to make your invoices current.

Put yourself in your customers’ shoes.  If you had multiple vendors contacting you for payment, which one would you pay first and which one would you most likely continue partnering with?  The company that uses a demanding and threating approach is sure to lose out every time.

Read more >


Person, Text, Face, Id Cards, Document, Paper, Crowd
Meet Drew Golin, Chief Executive Officer - Shiftfillers

Shiftfillers' CEO has one of those journeys that inspire us to success.  Drew Golin has exemplified servant leadership throughout his life, starting with his education at Temple University in Philadelphia....

Read more >
Person, Face, Crowd, Female, Blonde, Teen, Kid, Girl, Woman, Text
Meet Rod Smyth, President - Shiftfillers

Innovation runs in the blood of Shiftfillers' President. Born and raised in Dublin, Ireland, Roderick Smyth consistently lives up to his famous compatriot Oscar Wilde's saying that "true progress is...

Read more >
Blonde, Person, Female, Woman, Teen, Girl, Face, Text, Smile, Hair
Meet Karen Febus, Chief Operating Officer - Shiftfillers

Whether it’s running a race or running a successful business, the Shiftfillers' COO knows how to reach goals like no other. Avid runner Karen Febus studied business and finance at...

Read more >

Current opportunities to join us

Shiftfillers Experienced On-site Staffing Managers $60k Newnan, GA Direct_Hire 1087398 Newnan Georgia United States Newnan, Georgia, United States, 30265 Join Shiftfillers and become part of the dedicated team that gets products and orders ready for our client’s customers. We are a young venture-funded company and this role and provides the opportunity to significantly contribute to the success and...
Shiftfillers Experienced On-site Staffing Managers $60k Nashville, TN Direct_Hire 1087390 Nashville Tennessee United States Nashville, Tennessee, United States Join Shiftfillers and become part of the dedicated team that gets products and orders ready for our client’s customers. We are a young venture-funded company and this role and provides the opportunity to significantly contribute to the success and...
Production Associate Start 7 p.m. 4 days rotating weekends $18.00 inc shift bonus hourly Plus weekend bonuses & same day pay HelloFresh Phoenix Phoenix_AZ Staffing Contracts SF830182613Jun Phoenix Arizona United States 1850 S 71st Ave, Phoenix, Arizona, United States, 85043 Join Shiftfillers and become part of the dedicated team that gets products and orders ready for our client’s customers. You will be processing, preparing, picking, packing and shipping customer orders. If you like a fast-paced, physical position t...
Production Associate Start 7 a.m. 4 days rotating weekends $16.50 hourly Plus weekend bonuses & same day pay HelloFresh Phoenix Phoenix_AZ Staffing Contracts SF266014613Jun Phoenix Arizona United States 1850 S 71st Ave, Phoenix, Arizona, United States, 85043 Join Shiftfillers and become part of the dedicated team that gets products and orders ready for our client’s customers. You will be processing, preparing, picking, packing and shipping customer orders. If you like a fast-paced, physical position t...
Packaging Technician Start 6:00 p.m. $19.00 hourly Same day pay + Bonus Boston Brands Lewiston Lewiston_ME Staffing Contracts KG236056218Jun Lewiston Maine United States 21 Saratoga St, Lewiston, Maine, United States, 04240 Join Shiftfillers and become part of the dedicated team that gets products and orders ready for our client’s customers. You will be processing, preparing, picking, packing and shipping customer orders. If you like a fast-paced, physical position t...
Light Production Start 11 p.m. $17.25 hourly Same day pay Sealed Air Louisville Louisville_KY Staffing Contracts MN485488525Jun Louisville Kentucky United States Louisville, Kentucky, United States Join Shiftfillers and become part of the dedicated team that gets products and orders ready for our client’s customers. If you like a fast-paced, physical position that gets you up and moving, apply to join our team today. ResponsibilitiesYou will...
Laboratory Technician Start 6:00 a.m. $20.00 hourly Same day pay + Bonus Boston Brands Lewiston Lewiston_ME Staffing Contracts MN3971061Jun Lewiston Maine United States 21 Saratoga St, Lewiston, Maine, United States, 04240 Join Shiftfillers and become part of the dedicated team that gets products and orders ready for our client’s customers. If you like a fast-paced, physical position that gets you up and moving, apply to join our team today. A Laboratory Technician ...
Light Production Start 7 a.m. $15.50 hourly Same day pay Sealed Air Louisville Louisville_KY Staffing Contracts MN212922524Jun Louisville Kentucky United States Louisville, Kentucky, United States Join Shiftfillers and become part of the dedicated team that gets products and orders ready for our client’s customers. If you like a fast-paced, physical position that gets you up and moving, apply to join our team today. ResponsibilitiesYou will...
Packaging Technician Start 11:00 p.m. $23.00 hourly Sazerac Montreal Montreal_QC Staffing Contracts MN53622555Jun Montreal Quebec Canada 950 Chem. des Moulins, Montreal, Quebec, Canada, H3C 3W5 Faites défiler pour la description de poste en français:   Join Shiftfillers and become part of the dedicated team that gets products and orders ready for our client’s customers. You will be processing, preparing, picking, packing and shipping cus...
Ouvrier Usine Start 3:00 p.m. $22.25 hourly Sazerac Montreal Montreal_QC Staffing Contracts MN96172055Jun Montreal Quebec Canada 950 Chem. des Moulins, Montreal, Quebec, Canada, H3C 3W5 Rejoignez Shiftfillers et faites partie de l'équipe dédiée qui prépare les produits et les commandes pour les clients de nos clients. Vous traiterez, préparerez, ramasserez, emballerez et expédierez les commandes des clients. Si vous aimez un post...